Privacy Statement

Introduction

Borgo Luna Rossa S.r.l. (BLR) (“we”, “us” or “our”) is committed to protecting and respecting your privacy. This Privacy Statement explains how we collect, use and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR).

Information we collect

    • Personal identification information: Name, e-mail address, phone number, mailing address, passport information.
    • Booking Information: Details of your booking, including dates of stay, preferences and special requests.
    • Payment Information: Bank and/or credit card information, billing address.

When you visit our website, we also collect data through cookies, as described in the Cookie statement below.

How we use your information

We use your personal information for the following purposes:

    • To manage your reservation: To process and confirm your reservation, communicate with you about your stay and provide customer service.
    • To process payments: To process payments for your stay and any additional services requested.
    • To inform you about our services: To inform you of any new related services and offers. If you do not wish to receive these messages, please let us know by unsubscribing to these messages or send us an e-mail.
    • Legal Obligations: To comply with legal and regulatory requirements.

Data sharing

We do not sell or trade your personal information to third parties.

When necessary to provide our service or meet a legal obligation, we may share the following:

    • Service providers: External service providers that help us run our business, such as payment processors and booking platforms.
    • Public authorities: To comply with legal obligations or to protect our rights, property or safety.

Data Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, modification, disclosure or destruction. Our security measures include encryption, access controls and regular security reviews.

Retention of data

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting or reporting obligations.

Your rights

If you wish to exercise your AVG rights regarding your personal data, such as:

    • Right to access your data: You have the right to request a copy of the personal data we hold about you.
    • Right to rectification: You have the right to request correction of inaccurate or incomplete data.
    • Right to delete your data: You have the right to request deletion of your personal data under certain circumstances.
    • Right to object: You have the right to object to the processing of your personal data under certain conditions.

Please let us know by sending us an e-mail: ciao@borgolunarossa.eu

Contact

If you have any questions or comments about this privacy statement or how we process your data, please contact us at: ciao@borgolunarossa.eu

We reserve the right to modify this privacy statement at any time.

Datum: March 2025

Cookie statement

Borgo Luna Rossa

Introduction

This Cookie Statement explains how Borgo Luna Rossa S.r.l. (“we”, “us” or “our”) uses cookies and similar technologies to recognize you when you visit our website. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies we use:

Essential cookies

These cookies are necessary for the security and functioning of the website and cannot be disabled. Among other things, they are set only in response to actions taken by you, such as booking accommodation or filling out the contact form.

Information we collect

Technical data for the purpose of allowing the website to function: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

Contact Form: The information you enter in the contact form will be processed for the sole purpose of answering your question or information request.

While booking an accommodation, the booking platform of MyTourist is used. Here personal data is collected that you enter in order to make the booking. This information will only be processed for this purpose.

On the Contact page: For your information, we show the location of Borgo Luna Rossa on a Google Maps map. When you click on the Google Maps map, you will leave our website and visit the Google Maps website. On the Google Maps website, Google’s Cookie Policy applies and there you can find information about their information processing and how to exercise your AVG rights.

How can you manage cookies?

To respect your privacy, we use only essential cookies on our website. These cannot be blocked because they are necessary for the functioning of the website. We do not use analytical or profiling cookies.

Changes to this Cookie Statement.

We may update this Cookie Statement from time to time to reflect changes in our data processing or for other operational or legal reasons. We encourage you to periodically review this Cookie Statement to stay informed about our use of cookies and related technologies.

Contact

If you have any questions about our use of cookies or other technologies, please email: ciao@borgolunarossa.eu

Datum: March 2025